Refund Policy

In-Store Purchases

  • We accept exchanges only (no cash refunds) on unopened products returned within 14 days of purchase with a valid receipt.
  • TCG singles, TCG sealed product, and sports-card products are final sale and cannot be returned or exchanged.

Online Orders

  • Most non-TCG and non-sports items may be returned within 7 days of delivery or pickup for a full refund, provided the item is in original, unopened condition.
  • Returns can be mailed back or dropped off in-store. Customers are responsible for any return shipping costs.
  • As with in-store purchases, TCG singles, TCG sealed product, sports-card products, clearance items, sale items, and blind-box/randomized items are final sale.

Cancellation Fees 

  • Orders may be canceled within 24 hours of purchase.
  • If a cancellation request is approved within this timeframe, a 10% cancellation fee will be deducted from the total order amount to cover processing and administrative costs. The remaining balance will be refunded to the original payment method.
  • After 24 hours, cancellation requests may not be accepted as orders may have already been processed or prepared for shipment.
  • Once an order has been shipped, it can no longer be canceled and must be handled through our return process (if applicable).

Damaged or Incorrect Items

  • If an item arrives damaged or incorrect, please contact us promptly with photos of the issue. We will offer a replacement, exchange, store credit, or refund depending on the situation.
  • Minor packaging imperfections (such as small dents, scuffs, or imperfect shrink-wrap) that occur during manufacturing or shipping generally do not qualify as damage for return or refund purposes.

Pre-Orders & Clearance/Discounted Items

  • Pre-order cancellations may be subject to fees, and any refunded or substituted pre-order items are final sale.
  • Clearance products, discounted items, and any items sold at custom prices are final sale with no returns, refunds, or exchanges.
  • Please understand that pre-order prices are volatile and may subject to change at anytime.
  • Release dates are subject to change by the manufacturer or distributor.
  • Product allocations may occur. If we receive fewer units than expected, orders will
    be fulfilled in the order they were placed.
  • In the event we cannot fulfill your preorder, a full refund will be issued.
  • Orders containing preorder items will ship only when all items in the order are available unless separate shipping is purchased.
  • Product images are for reference only and may differ from the final product.
  • We reserve the right to cancel orders suspected of fraud, abuse, or reseller activity.